Warranty Information

Lifetime Warranty

All Lunora jewelry comes with a lifetime warranty against manufacturing defects. We stand behind the quality of our craftsmanship.

What's Covered

• Manufacturing defects in materials or workmanship
• Prong re-tipping and stone tightening
• Clasp and chain repairs
• Rhodium re-plating (white gold items)

What's Not Covered

• Normal wear and tear
• Damage from accidents or misuse
• Lost or stolen items
• Damage from improper care or cleaning

Care Instructions

To maintain your jewelry's beauty and ensure warranty coverage:

• Store pieces separately in soft pouches
• Avoid exposure to chemicals and perfumes
• Clean gently with appropriate jewelry cleaners
• Have pieces professionally inspected annually

Warranty Claims

To make a warranty claim, contact our customer service team with your order number and photos of the issue. We'll guide you through the process.